Privacy Policy – Kryupa Application
Effective Date: 01/04/2025
Last Updated: 31/03/2027
Kryupa (“we,” “our,” or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and
safeguard your information when you use our mobile application and
related services (“Kryupa App”).
By using the Kryupa App, you agree to the terms outlined in this Privacy
Policy. If you do not agree with these terms, please do not use the app.
1. Information We Collect
a. Personal Information
We may collect the following personally identifiable information:
- Name, email address, phone number
-
Gender, address, and date of birth (for caregivers and careseekers)
- Government-issued ID (for background verification)
- Payment-related data (handled via Stripe)
- Emergency contact details
b. Service Usage Data
- Booking history and transaction logs
- In-app chat and messaging content
- Service ratings and feedback
c. Device & Technical Information
- Device type and operating system
- IP address and location data (with consent)
- Application logs and crash reports
2. How We Use Your Information
We use your information to:
- Facilitate caregiver bookings and service scheduling
- Process wallet transactions and payments securely via Stripe
- Enable chat and communication features
- Perform background verification and ensure user safety
- Improve user experience and application performance
- Send important updates, confirmations, and reminders
- Comply with legal and regulatory requirements
3. Data Sharing and Disclosure
We do not sell your personal data. However, we may share your
information with:
-
Service Providers: Such as Stripe (for payments),
Firebase (for notifications), and background check vendors.
-
Caregivers and Careseekers: To facilitate bookings
and communication, limited relevant data may be shared.
-
Legal Authorities: Where required by law or to
enforce our Terms of Service.
-
Third-Party Tools: For analytics, only anonymized
data is used.
4. Data Storage and Security
We use secure cloud infrastructure (e.g., AWS) to store your data. Data
in transit and at rest is encrypted using industry-standard protocols
(e.g., TLS, AES-256). Role-based access controls and periodic audits
help us maintain security.
5. User Rights
You have the right to:
- Access and review your personal information
- Correct inaccurate information
-
Request deletion of your account and data (subject to legal
obligations)
- Opt out of marketing communications
To exercise these rights, you can contact us at
akhilesh.gandhi@gmail.com
6. Cookies and Tracking Technologies
We may use cookies or similar technologies for improving app performance
and tracking user engagement (where applicable). You can manage cookie
preferences via your device settings.
7. Children’s Privacy
The Kryupa App is intended for users aged 18 and above. We do not
knowingly collect data from children under 13. If we become aware of
such data, we will take appropriate steps to delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be
notified via email or app notification. Continued use of the Kryupa App
after such updates constitutes your agreement to the revised policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please
contact: